FREQUENTLY ASKED QUESTIONS

 

What is the shelf life of each of your products?

PRODUCT	ROOM TEMPERATURE	REFRIGERATOR	FREEZER
Decadent Chocolate Cake	Up to 12 hours (no direct exposure to heat) Up to 24 hours (airconditioned storage)	1 week	1 month
Chocolate Caramel Cake	Up to 12 hours (no direct exposure to heat) Up to 24 hours (airconditioned storage)	1 week	1 month
Butter Caramel Cake	Up to 12 hours (no direct exposure to heat) Up to 24 hours (airconditioned storage)	3-5 days	2 weeks
Cookies	Up to 3 days (opened jar) Up to 7 days (sealed jar)	3-5 days	X
Baked Cheesecake	4 hours (no direct exposure to heat)	2 weeks	X
Premium Ice Cream	X	X	2 weeks (-18°C or below)

 

 

Do you deliver?

We don't have our own delivery service.

You may book third party couriers such as Lalamove, Grab, MrSpeedy, and HappyMove to pick-up your confirmed order and deliver it to you. This way, you will be able to track your order in real-time.

*Please note that we won't be able to assist you in booking the delivery.

 

How much is the delivery fee to [insert place here]?

Please check the fee by inputting 'Big Al's Bakehouse Antipolo', '30 Matino, Diliman, Quezon City' (for Big Al’s Sikatuna Village), 'Big Al's Cookie Jar Makati', or 'Big Al's BF Parañaque' as your pick-up point, and your address as drop-off point on your chosen courier's app.

 

Do you put dedications on your cakes?

Because of the consistency of our icing, we cannot write dedications on our cakes.

You may instead request for a free stick candle to go with your cake order upon pick-up, or purchase our add-ons (candles, toppers).

  

What are your modes of payment?

We have employed the services of Dragonpay to make our payment process more seamless for our clients. Upon check out, you will be redirected to Dragonpay's payment portal. From there you can choose from the different payment methods* they offer (transaction fees may apply depending on your chosen method/bank).

You may also choose to pay cash upon pick-up at our stores. Please take note that once you choose this option, you may no longer change the payment method to Dragonpay. Please also choose this option upon checking out your cart if you plan on booking Lalamove purchase service/Grab Pabili/other similar services (COD).

*Note: Dragonpay’s over-the-counter payment options have processing times of up to 24 hours after making the payment at your chosen payment facility. If making a same day order, please only use Dragonpay’s Online Banking Transfer option, or pay cash upon pickup at the store.

 

Can we walk-in at your stores?

Definitely! You may drop by our stores to purchase cakes directly during store hours. Please note however that cakes are sold on a first come, first served basis for walk-ins. If you want to be sure we have what you need on hand, especially during peak seasons, please place an order through here.